Clear terms,
conscious use.

Last updated: November 2, 2026.

1. Data we process

To validate the licence, the app creates a technical identity for the head unit and sends only the installation identifiers that are necessary: an installation identifier, the virtual VIN or OEM identifier of the head unit, the head unit serial number and, when available and authorised by the system, the head unit IMEI. These data are used exclusively to link and protect the vehicle licence.

The app may also process the account e-mail, the purchase order and the activation code. Route data and head unit signals are used locally to render the experience on the cluster. We do not collect contacts, photos, audio, messages, browsing history for advertising or other personal data from the head unit.

If the user starts and sends a diagnostic, the report may include the app version, Android version, head unit model/manufacturer, permissions and technical operating information. The diagnostic is optional and used only for support.

Affiliate data. When an individual or company takes part in the Affiliate Program, DashArc may also process the data needed to register, approve and administer their participation, including name or company name, e-mail, registration data, tax data, payout details, Pix key, affiliate codes, attributed sales, commissions and support information. To prevent fraud and check own purchases, duplications or attribution manipulation, information relating to the account, payment, device, vehicle and transaction may be analysed, always to the extent necessary for the purposes of the Program.

2. Purposes and legal bases

We use the data to create and protect the account, validate the licence per vehicle, deliver activation codes, provide support, maintain the integration with the head unit and prevent fraud or technical failures.

In the Affiliate Program, the data are also used to review and administer registrations, create and attribute codes, calculate and pay commissions, verify ownership of accounts and Pix keys, prevent fraud, process reversals and comply with tax and legal obligations.

Processing may take place for the performance of the contract, compliance with a legal or regulatory obligation, the exercise of rights, fraud prevention, system security and legitimate interest, where applicable. Processing complies with Brazilian Law No. 13.709/2018 — the General Data Protection Law (LGPD), in particular its applicable principles and the rights of the data subject.

3. Sharing

Payments are processed by Mercado Pago. Authentication, infrastructure and e-mail providers may process data under our instructions. We do not sell personal data, nor do we use the head unit's technical identity for advertising.

In the Affiliate Program, data may be shared, when necessary, with Mercado Pago, financial institutions, payment service providers, anti-fraud tools, technology and support providers, auditors, accountants, professional advisers and competent authorities. Some of these providers may store or process data outside Brazil, subject to the applicable legal requirements.

4. Retention and security

We keep records for as long as they are needed for the account, licence, support, legal obligations and fraud prevention. Licence identifiers are protected by hashing or access controls where possible. We apply security in transit and separate storage for credentials and codes.

For affiliates, records may be kept during participation in the Program and afterwards for the period necessary to assess commissions, reversals, chargebacks, tax obligations, fraud prevention, auditing and the exercise of rights.

DashArc adopts technical and administrative measures appropriate to the nature of the data processed. In the event of a security incident that may cause relevant risk or harm, the steps required by applicable law will be taken.

5. Rights and contact

You may request confirmation, access, correction, deletion or information about the use of your data through the account support channels. Requests are handled in accordance with the LGPD and the applicable deadlines. Affiliates may also request information about the processing of their data, codes, commissions, payments and records relating to their participation in the Program, through the account support channels.

Handling a request may require confirmation of the requester's identity and is subject to the legal grounds for retention needed to comply with obligations, prevent fraud and exercise rights. Some information must be kept to comply with legal obligations or protect licences already issued.

This Privacy Policy may be updated to reflect legal, regulatory, technical or operational changes. The current version is available through DashArc's official channels.

Drafted by Joney Capiberibe Advocacia.

1. Service and compatibility

DashArc is an application for Android devices and Android Auto that integrates navigation, cameras and vehicle information on compatible head units. Availability depends on model, firmware, connection, permissions and manufacturer rules.

2. Head unit identity and license

You agree that a technical identity of your head unit may be created solely to validate, protect and maintain the license. You are responsible for accurate information, account security and use on the authorized vehicle.

3. Unlocking and use

The vehicle owner is solely responsible for unlocking the head unit, obtaining permissions, installing the app and following manufacturer instructions. DashArc does not provide ways to bypass protections or access controls.

4. Responsibility and warranty

The driver must prioritize driving and road signs. We are not responsible for misuse, incorrect installation, unauthorized changes, distracted driving, unlocking damage or decisions based on displayed information. The vehicle manufacturer may limit or void its warranty after unauthorized changes; that decision is not DashArc’s responsibility.

5. Service scope

Our responsibility is limited to DashArc operation within stated compatibility conditions. At this time, the service is limited to Android devices and Android Auto.

We offer a global refund when requested within 7 calendar days after purchase. For consumers in Brazil, this also follows article 49 of Law 8.078/1990 (Consumer Protection Code), where applicable. This policy does not limit mandatory rights under local law.

Request a refund through your DashArc account with your email and order identifier. Mercado Pago processes the refund through the same method where possible. After confirmation, the activation code and associated license may be revoked.